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Shein Russia

Shein Russia

ru.shein.com
What is your customer experience with Shein Russia?

Shein Russia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Shein Russia has a 1.8 star rating from 113 reviews, with 4% would likely recommend; most consumers report dissatisfaction and a 74% unfavorable rating share.

Positive Feedback

Customers cite low prices and wide assortment as the main positives.

Negative Feedback / Risk Areas

  • Frequent reports of missing or wrong deliveries and damaged tracking labels.
  • Persistent refund and return problems with slow or denied reimbursements.
  • Poor customer service access with unanswered phone lines and unhelpful chat.

Key Takeaways for Future Customers

  • Check Shein Russia reviews and order details carefully and track deliveries closely.
  • Expect to escalate for refunds and prepare documentation if pursuing a refund.
  • Do not assume easy live support; plan for limited customer service options.
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Media from reviews

Shein Russia - Refund didn’t receive my items
Shein Russia - Refund didn’t receive my items - Image 2Shein Russia - I'm not satisfiedShein Russia - I'm not satisfied - Image 2Shein Russia - We’re is my PackageShein Russia - I don't get my orderShein Russia - I don't get my
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Show reviews that mention
order package money items address refund number customer orders account
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Lana Oil
map-marker Doylestown, Pennsylvania

Payment

Yup took $312 out of my chicken account. I was wonder why I still have a payment coming out my account tomorrow.

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Ethel M Kjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund didn’t receive my items

Shein Russia - Refund didn’t receive my items
Shein Russia - Refund didn’t receive my items - Image 2

I ordered the Gain pods and the toilet paper. It said delivered, but I didn't get anything.

I checked my camera, and nothing was delivered. I called UPS; they said it wasn't delivered because the label was wrong, like before with my paper towels. This is such an embarrassment and inconvenience for me. Please refund my two items: my toilet paper and my Gain pods.

I don't know why the label is wrong. I did, however, receive my refund for my paper towels.

View full review
Loss:
$23

Preferred solution: Full refund

User's recommendation: Please ask for verification after your order is received

Antoinette Ddq

I'm not satisfied

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Shein Russia - I'm not satisfied
Shein Russia - I'm not satisfied - Image 2

I answered all your questions and I'm not going to join for a 5 dollar refund and 45 dollars s month I have a fixed income and I want to place a winter order in October

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User's recommendation: If possible to except refund and return order

Eagan Jdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

We’re is my Package

Shein Russia - We’re is my Package

Were is my package no send my package I want my package I want my packages or send my money back package package packages package packages package thank u package were is my package or I want my money back I ordered 5 pieces

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User's recommendation: I will have my lawyer to call if I don’t get my package I pay for

Eugene H Tlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer complaint about my cart

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I was shopping with my 11-year old granddaughter, and a *** and a vibrator were put in my cart! I didn't add them!

She saw them, and that's not something I wanted her to see!!

There have been lingerie items added as well that I had to remove. I want this to stop, or I will have to take my business elsewhere!!

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User's recommendation: Not good

Serenity D Seu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't get my

Shein Russia - I don't get my

I ordered our TV and never got it and went to a different address. And I do not live.

Shein is a spam. I'm never ordering from the app again.

View full review
Loss:
$8300

Preferred solution: Full refund

User's recommendation: I never got my order im so angry

Serenity D Seu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't get my order

Shein Russia - I don't get my order

I don't get my order I believe that it was mail to a different address.i will contact law enforcement

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Loss:
$83

Preferred solution: Full refund

User's recommendation: I don't get my order

Ethel M Kjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package didn’t arrive

Refund my money. UPS said that your company put the wrong tracking number and wrong address, and I need a refund or to resend what I ordered.

Plus, what I ordered isn't what's in the picture.

Very disappointing. I deserve my refund and something for compensation.

View full review
Loss:
$15
Pros:
  • Idk
Cons:
  • Idk

Preferred solution: Full refund

User's recommendation: Double check what you order

Raven M Rvv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my items

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Contact me back to solve the problem. Its been going on for so long and they keep on telling me Im out of frame like Ive been waiting on my items since I purchased them but now Im out of frame after yall got my money and I never received my items. This is weird.

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User's recommendation: Don’t buy stuff you can’t contact the merchant to solve the problem because at this point I got robbed

Courtney S Hed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing some items

Shein Russia - Missing some items

Never came and missing items, and I never got them. I just want my money back or send different ones so I can wear them to something, but I never got it.

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User's recommendation: Missing

Sara H Zwg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I didn't receive my order, and they are insisting I'm lying and won't give me my refund. I am more unhappy my order isn't here, and they seem to think because it delivered, it's here, but it's not.

View full review
Loss:
$60

Preferred solution: Full refund

Ethel M Kjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I asked for a refund I was told to call UPS and was told SHEIN put the wrong address on the label no product no refund

Gave me a refund not only on 1 item but both items and could have called and done a follow up to assure that they were working on my issue I want ever order again Im telling people not to order from SHEIN

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Valerie B Vjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order hasn’t arrived and the one package that I did receive was used

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Received only one package so far. I've only received one, and the one package that I did receive, the outfit was used.

It did not have a tie. It was inside out, and I'm really pissed because I can't seem to get a hold of anybody. Is this how y'all do business? If so, everybody needs to know how you're doing business because y'all are nothing but scammers.

Nobody will return my call, bothered to even answer me and let me know where my packages are. I will never order from this chain anymore.

View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Never

Jassiel Vqh

I never received my package. It’s been a month.

Shein Russia - I never received my package. It’s been a month.
Shein Russia - I never received my package. It’s been a month. - Image 2

I don’t know what happened, but I would like to receive my money back and I’ve already received the package

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Doretha K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong items

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Shein Russia - Wrong items
Shein Russia - Wrong items - Image 2

Check items before packing. Examine items with zippers to make sure the zippers go up and down properly. It's a nice dress, but poor quality of the zipper.

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Preferred solution: Full refund

User's recommendation: None as of now

Annette M Okh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package stolen because the delivery driver left it on the floor in downstairs in the hallway

Shein Russia - My package stolen because the delivery driver left it on the floor in...

The delivery man said he delivered the package to me but he didnt the picture he took confirmed that he left the package on the first floor by the mailbox. I dont have A door man and I live on the third floor or he had to do was come upstairs and knock on my door and hand me my package but he chose to leave it downstairs where anybody can come in the building and take it because my entry door doesnt lock. So I asked for A refund and they declined my payment

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User's recommendation: Be careful where you order from

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