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This month the number of Shein Russia customer service requests is much higher than usual.
Shein Russia

Shein Russia

ru.shein.com
What is your customer experience with Shein Russia?

Shein Russia Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shein Russia has 1.8 star rating based on 83 customer reviews. Consumers are mostly dissatisfied.

  • 5% of users would likely recommend Shein Russia to a friend or colleague.

  • Rating Distribution
  • Pros: большой ассортимент, 15c, Answered immediately and no bothers about me being from pa.
    Cons: Отсутствие обслуживания клиентов, Always problems with orders, Bad material.

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Media from reviews

Shein Russia - Wrong items
Shein Russia - Wrong items - Image 2Shein Russia - OrderShein Russia - The wrong order was sent to you allShein Russia - The wrong order was sent to you all - Image 2Shein Russia - The wrong order was sent to you all - Image 3Shein Russia - Someone stole my money from my account bank i need your help
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Top Shein Russia Reviews

Positive Review

"Refund issues"

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I got through and now as promised the how I lost my order are you used to it yet I ask it'd be easier if you give coupons that don't hurt. User's...

Critical Review

"My order was sent to unknown address"

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I'm beginning to hate Shein 1st order was too big no refund 2nd order was refunded without my consent 3rd order sent to the wrong address and I have ordered...

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Sharon W Ech

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bataysk, Southern Federal District

Refund issues

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I got through and now as promised the how I lost my order are you used to it yet I ask it'd be easier if you give coupons that don't hurt.

View full review
Loss:
$130
Pros:
  • You can get a quote and find an agent
Cons:
  • Penny

Preferred solution: Full refund

User's recommendation: Justify

Doretha K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong items

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Shein Russia - Wrong items
Shein Russia - Wrong items - Image 2

Check items before packing. Examine items with zippers to make sure the zippers go up and down properly. It's a nice dress, but poor quality of the zipper.

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Preferred solution: Full refund

User's recommendation: None as of now

Dakoda T Fni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

Shein Russia - Order

Shipment late. I am leaving tomorrow to another state.

I don't know if I will get my money back. This is the worst shipping company.

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Preferred solution: Deliver product or service ordered

Tlaloc Loq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Tennessee

Missing piece on my belt

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Shein Russia - Missing piece on my belt

I don't understand why it was sent with missing piece .it will not connect with out the circle. The piece is missing from the belt buckle how do you expect someone to connect it or strap it if it won't connect. I don't know how much more do I need to say a piece is missing

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Chauntel Vei
map-marker Joliet, Illinois

I am having a very difficult time making return with your apt. It won’t let me return the items I need to return

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I have a return problem your apt wont let me return my items that I need to return and now its telling me the date has ended. I have been trying for weeks to make my return however every time I try it wont let me make my return

I am very upset

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User's recommendation: Your apt is very annoying to order and make returns too busy and unorganized

Kiki334

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Athens, Georgia

I ordered a dog bed and it went to the wrong address, and I showed them proof of my address on the tracking number ,they will not give me my product or my money back

Shein Russia - I ordered a dog bed and it went to the wrong address, and I showed them...
Shein Russia - I ordered a dog bed and it went to the wrong address, and I... - Image 2
Shein Russia - I ordered a dog bed and it went to the wrong address, and I... - Image 3
Shein Russia - I ordered a dog bed and it went to the wrong address, and I... - Image 4
Updated by user Apr 28, 2025

I loved it

Original review Apr 23, 2025

I ordered a dog bed and it went to the wrong address and, they put the wrong tracking number on it and I showed them proof of my address on the product and they will not give me my product or my money back

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Raven J Rck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morristown, Tennessee

Didn’t receive my package

Shein Russia - Didn’t receive my package

I never received my package. They gave me too many delivery dates.

I paid for three-day shipping and still. They said my package was delivered, and I haven't received anything by the looks of the proof of delivery with FedEx. No one signed off on the package, but it was delivered.

I need a refund for my order. Thank you.

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User's recommendation: Never received my package and I never signed it off on my package as you guys can see from the proof of the FedEx people

Shamirah B Dck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Rock, Arkansas

My package saying processing and paid but it says risk control verification progress

Shein Russia - My package saying processing and paid but it says risk control...

My package saying processing and paid but it says risk control verification progress and it says something else like its not coming and Im just tryna see if my order will be shipping soon

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Tenisha C Evg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They deliver my package to the wrong city and state

Shein Russia - They deliver my package to the wrong city and state
Shein Russia - They deliver my package to the wrong city and state - Image 2

I got an email saying my package was delivered. I went outside, I saw the UPS man, and he said he didn't have a package for my address.

I'll call UPS; they said they did deliver my package but to the wrong address. I'm not asking for a refund; I'm just asking for the items to be sent back out because those items are for my baby's birthday party.

View full review
Loss:
$80

Preferred solution: Deliver product or service ordered

User's recommendation: This is a headache

Jackie N Jxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2 of the same orders

Shein Russia - 2 of the same orders

Need a different swimsuit. I was sent two of the same and wanted a blue and purple swimsuit outfit.

Please send the correct swimsuit outfit in blue in size 1X, please and thank you. I just need an even exchange but in blue color, please.

Please send the correct swimsuit. I need a 1X in blue, please, or something similar.

View full review
Loss:
$18

Preferred solution: Full refund

Pattye Slv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sewell, New Jersey

Did not find purchase history

Shein Russia - Did not find purchase history

I didnt find my order purchase history I want to fix this issue did not find any my orders I try too many times isnt working my email address or phone number both of them please call me or email me solve this problem its google showing before but when I try to get app then its not showing over there my phone number is 856739****

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Iesha D Aau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Bend, Indiana

Delivery issue

Shein Russia - Delivery issue
Shein Russia - Delivery issue - Image 2
Shein Russia - Delivery issue - Image 3

I had a package that was supposed to be delivered today. They did not deliver it to me; they sent it to the wrong address.

I gave them the full address; it shows on the tracking information that it was supposed to be sent to building 611, apartment 1C. It showed that they sent it to a house that was 6'11, and that is not my door.

View full review
Pros:
  • Good chatting
Cons:
  • Good chatting

Preferred solution: I would like to get a exchange

Brandy D Don

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to know why my order keep getting cancelled

Shein Russia - I need to know why my order keep getting cancelled

I ordered some Bond No. 9 and my order keeps getting cancelled.

I am disappointed about the situation. What is going on?

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Preferred solution: Deliver product or service ordered

Teddie Cox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Haymarket, Virginia

There has been fraud on my account.They charged me 361 dollars instead of 55 dollars

Shein Russia - There has been fraud on my account.They charged me 361 dollars instead of...

I was purchase one dress gold dress which is 55 dollars and checked only the dress but they have gone to my account to charge 361 dollars. Im not ordering anything else other than the gold dress

This is the only dress I ordered.

Cancel any other items that has been ordered that i didnt authorize.

Thank you

View full review

User's recommendation: refund my money back to my account AASAP.They were only to charge me for 55 dollars dress and nothing else

Tassie Cqi
map-marker Lexington, Kentucky

Someone stole my money from my account bank i need your help

Shein Russia - Someone stole my money from my account bank i need your help
Shein Russia - Someone stole my money from my account bank i need your help - Image 2

Someone I dont know used my bank account and withdrew money without my permission they committed theft. You can help us to get our money back? Thank you.

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User's recommendation: We need my money back

Anonymous
map-marker Gardendale, Alabama

The wrong order was sent to you all

Shein Russia - The wrong order was sent to you all
Shein Russia - The wrong order was sent to you all - Image 2
Shein Russia - The wrong order was sent to you all - Image 3

I sent somthing back to shein purse and shoes and its not yall it was supposed to go to dillards instead it went to austell georgia i need for you all to return it back to me

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